Groovy Christmas Love Necklace

Due to product availability and supply chain delays, order processing can be approximately 3-7 business days before shipping. Please consider this before you purchase. Nikki B Creates is not liable for any processing or shipment delays. 

nikkibcreates@yahoo.com. This ensures the claim can be submitted within the timeframe specified by the responsible carrier. After your claim is submitted to the shipping carrier, it takes between 10-15 days for your claim to be processed. We are not responsible for information submitted outside of the the carrier timeframe so please refer to the specific carrier's website for more information.

You can always contact us with any questions at nikkibcreates@yahoo.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at nikkibcreates@yahoo.com. Please note that returns will need to be sent to the following address: 1710 Delmar Dr. Garland, TX 75050

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at nikkibcreates@yahoo.com. 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, lost or if you receive the wrong item, so that we can evaluate the issue and make it right. This applies to USPS, UPS, DHL, or Canada Post. Please include proof of insurance, value, and damage immediately to nikkibcreates@yahoo.com. This ensures the claim can be submitted within the timeframe specified by the responsible carrier. After your claim is submitted to the shipping carrier, it takes between 10-15 days for your claim to be processed. We are not responsible for information submitted outside of the the carrier timeframe so please refer to the specific carrier's website for more information.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period 
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at nikkibcreates@yahoo.com.